Exclusively from Rush Truck Centers, RushCare Complete is an all-inclusive service solution that coordinates, monitors and expedites vehicle service and repairs at our service facilities across the United States. With this program, you have access to Service Connect™, Parts Connect®, the Service Concierge Team, vehicle recall and campaign management, and optional fault code management and portal access through our Telematics Solutions.
Dedicated Service Concierge Team
The Service Concierge Team is your first point of contact for any inquiry or request. From finding the nearest Rush Truck Centers location to providing technical support to scheduling service or dispatching roadside assistance, the Service Concierge Team is ready to help.
- Provides nationwide coverage to schedule, manage and communicate status of repairs or preventive maintenance services needed inside or outside our network of Rush Truck Centers locations
- Manages all vehicle breakdowns, regardless of when and where they occur and schedules priority service and emergency roadside assistance
- Schedules preventive maintenance services based on vehicle intervals and helps ensure repairs are cost-effective
Service Connect
Service Connect™ is our state-of-the-art online service communication system that provides you an on-demand, 360-degree view of the service process for vehicles in our service departments.
- 24/7 access to the status of repairs, including service history
- Transparency into maintenance and repairs, plus the ability to organize service events
- Two-way communication to request service, review and approve repair orders, ask questions and provide feedback
Parts Connect
With Parts Connect®, you can search for and purchase parts for all makes and models and check availability, pricing and order history — anywhere, anytime.
- 24/7 access for immediate online parts ordering
- Comprehensive online source for all-makes parts
- Search, check local availability and place parts orders online
Vehicle Recall and Campaign Management
The Service Concierge Team reviews active campaigns and recalls to help you schedule required preventive maintenance services your vehicle needs.
- Schedule repairs during preventive maintenance intervals to reduce downtown
- Review recall and campaign status of your vehicle
- Custom reporting to keep you informed through the campaign progress
- Available for Peterbilt, International, Ford, Hino and Isuzu trucks, Blue Bird and IC buses, and PACCAR and Cummins engines
Telematics Support
If you’ve purchased a Telematics service package, our Service Concierge Team will proactively monitor your fleet’s health reports and fault codes.
- Monitors compliance, fuel consumption, driving habits and more
- Access to telematics portal
Rapid Parts Call Center
Rapid Parts connects you to our nationwide network of local parts professionals standing by to take your call when you need parts for your vehicle.
- Nationwide network to help you find the parts you need — wherever you are
- Fast, personal and expert parts service
Xpress Services
We offer same-day diagnostics and repair estimates, preventive maintenance and more through our Xpress Check, Xpress PM and Xpress Services programs.
- Faster diagnosis and repair estimate process to minimize downtime
- Comprehensive, same-day preventive maintenance and DOT inspection to fit your schedule
- Same-day brake system inspections, HVAC, aftertreatment and alignment services
Mobile Service
Our mobile service units can perform service on the road or at your jobsite, and our embedded technicians will even work at your location — as many as you need for as long as you need them.
- 24/7 availability nationwide – when and where you need us
- Factory-trained technicians qualified to work on all makes and models in your fleet
- More than 650 mobile service trucks across the country
